The Dealer's Playbook for Accessory Sales at New-Vehicle Delivery
You Just Handed Over the Keys. Now What? Picture this: A customer walks out of your showroom with a brand-new truck, financing approved, paperwork signed, keys...
The Dealer's Playbook for Parts Cycle-Count Schedules
Why Your Parts Cycle Count Schedule Actually Matters Back in the 1950s, when dealerships first started stocking parts in dedicated warehouses, inventory contro...
The Dealer's Playbook for Body Shop Parts Supply Chain
Myth #1: Your Body Shop Parts Inventory Should Mirror Your Service Department Back in the 1970s, dealerships treated all parts the same way. One bin system, on...
The Dealer's Playbook for Parts Matrix Pricing Setup
Why Your Parts Matrix Isn't Working (And What To Do About It) You've got a parts manager who's been around the block. They know which suppliers are reliable, t...
The Dealer's Playbook for Mobile Service Dispatch
The first mobile service unit rolled out of a Ford dealership in Detroit back in 1957, and it was revolutionary: a technician and basic tools, traveling directl...
Warranty Denied Claims Appeal Playbook: How Dealers Win the Documentation Battle
When the Manufacturer Says No: Your Warranty Denial Appeal Playbook You're staring at a denial letter from the manufacturer for a $2,800 transmission warranty ...
The Heavy Line Shop Playbook: How to Stop Vehicles From Sitting on the Rack
You're standing in the service lane at 7:45 a.m. on a Tuesday, and somehow there are already three vehicles backed up waiting to get into bays, two more in the ...
The Dealer's Playbook for Appointment Density Through the Day
When's the last time you looked at your service board at 2 PM and saw three technicians standing around because there's nothing scheduled until 4:30? That empt...
What You're Actually Choosing Between
Menu pricing is dead, and dealerships that haven't figured out how to resurrect it are bleeding money every single day. That might sound harsh. But here's the ...
The Dealer's Playbook for Brake Job Close Rate by Advisor
Most Dealerships Are Leaving 30% of Brake Revenue on the Table Here's the uncomfortable truth: your service advisors probably aren't closing brake jobs at anyw...
The Dealer's Playbook for Tire Storefront Pricing Strategy
It's 2 p.m. on a Tuesday, and your service advisor just quoted a customer $280 for a set of all-season tires, installation included. The customer balks, pulls o...
The Dealer's Playbook for a Battery Test Policy on Every Visit
How many vehicles are sitting in your service bays right now that haven't had a single battery test performed during their visit? Most dealers don't have a har...