Google Business Profile Hygiene: What's Changed and What Hasn't (For Dealerships)
Your Google Business Profile Isn't Getting Harder to Manage—It's Getting Harder to Ignore Here's the question that should keep you up at night: Do you know wha...
SRP and VDP Click-Through Optimization: What's Changed and What Hasn't
Back in 2010, if you wanted to sell a car online, you basically had two options: hope someone found your dealer website through Google, or pray they walked in o...
Parts Pricing Tiers Across Customer Types: What's Changed and What Hasn't
Most dealership parts managers still price retail walk-ins the same way they did five years ago, and they're leaving thousands on the table every month because ...
The Problem That Hasn't Changed
Most dealerships are leaving $40,000 to $100,000 on the table every year in uncaptured vendor rebates. And it's not because they don't know rebates exist. It's ...
Warranty Parts Returns Cycle: What's Changed and What Hasn't
It's 2 p.m. on a Tuesday, and your parts manager just pulled a stack of warranty returns from last week. Some are going back to the vendor. Some are headed to w...
Special Order Parts Tracking: What's Changed (And What's Still Broken)
The Special Order Parts Game: What Your Team Needs to Know Right Now You're staring at an RO that's been in the system for 11 days. The customer called yesterd...
Counter Sales Efficiency: What's Changed (and What Absolutely Hasn't)
The Great Parts Department Shift: What Actually Changed Since 2015 In 2015, the National Automobile Dealers Association reported that the average dealership pa...
Wholesale Parts Growth Strategy: What's Changed and What Hasn't
Seventy-three percent of dealership parts departments still rely on spreadsheets or partial inventory systems to track wholesale movement. That's a real number,...
Parts Department Staffing and Ratios: What's Changed and What Hasn't
Why Your Parts Department Is Probably Understaffed (And Why You Haven't Fixed It Yet) Seventy-three percent of dealership parts managers say their department i...
Parts Inventory Turns at Franchise Stores: What's Changed and What Hasn't
Your parts department is probably turning inventory at roughly the same speed it did five years ago, and that's exactly the problem. While fixed ops has been ha...
What Actually Changed in Service Economics
Has your service menu pricing stayed the same for the last three years while your actual costs have climbed 20 percent? If you're running a dealership in South...
EV-Certification Training for Technicians: What's Changed and What Hasn't
You're sitting in your morning huddle when your service director mentions that two techs just finished their EV-certification training, and now you've got a pro...