Why Dealership Turnover Is a Workflow Problem, Not Just a Pay Problem
How Many of Your Best Technicians Left Because of Bad Workflows, Not Bad Pay? Good people leave service departments for the same reason inventory sits on lots ...
Train Your Shop Technicians on Digital Inspections in 5 Days: A Real Case Study
A technician stared at the digital inspection form on his tablet for thirty seconds without touching it, then handed it back and said, "I'll just use the clipbo...
SOPs That Actually Work: Building Processes New Hires Can Follow From Day One
How many times this month have you watched a new hire make the same mistake a veteran already learned the hard way? I'm asking because I did it wrong for years—...
Why Internal Chat Tools Are Worth More Than You Think (And What Most Dealers Get Wrong)
How many hours this week did your service director spend hunting down the parts manager to ask about a backorder? Or your sales team playing phone tag with fixe...
Stop Losing $15K a Year to PDI Comebacks: The Visibility Fix
How many PDI comebacks could you eliminate this month if your team actually had visibility into what was already checked? Most dealerships are running pre-deli...
How to Cut Interdepartmental Calls by 80% and Stop Losing Your Best Employees
Why Your Service Director Keeps Texting the Parts Manager at 6 PM It's a Tuesday afternoon on the lot. A customer's 2016 Toyota Tacoma with 87,000 miles is in ...
It's 2 PM on a Tuesday and your service director just texted: "We're overbooked again. Need three more techs by next week."
It's 2 PM on a Tuesday and your service director just texted: "We're overbooked again. Need three more techs by next week." You've probably heard that message ...
How to Build a Delivery Experience That Generates 5-Star Reviews
Most dealerships think a five-star review comes down to how nice the salesman is or whether the customer got a good deal on their trade-in appraisal. That's bac...
Build a Daily Standup Process Using Real-Time Vehicle Data
I walked into a Toyota dealership in San Antonio three years ago to talk about their service department, and their service director, Marcus, told me something I...
The Best Time of Year to Buy a Car: Mistakes to Avoid and Savings to Grab
Back in the 1980s, car salesmen used to keep a little calendar on their desk marking the "graveyard months" for new car sales. November and December were gold. ...
Trade-In vs. Private Sale: Which Actually Puts More Money in Your Pocket?
My friend Marcus texted me last week with a panic in his message: "Dude, I'm getting rid of my 2019 Honda Civic. Should I just trade it in at the dealership or ...
Certified Pre-Owned vs Used: Which Is the Better Deal for You?
What's the Difference Between Certified Pre-Owned and Used? About 40% of car buyers walk into a dealership with no clear idea whether they want a certified pre...