How Should a Parts Counter Rep Look Up a Part by VIN? Step-by-Step Guide
Looking up a part by VIN as a parts counter rep means entering the vehicle's 17-character identification number into your DMS or parts catalog system, then cros...
How Should a Parts Manager Handle a Key Technician Resignation? Step-by-Step Guide
When a key technician resigns, your parts manager needs to immediately stabilize parts flow to the remaining techs, communicate transparently with the service t...
How Should a Parts Manager Handle Recruiting and Keeping A-Level Technicians?
A parts manager can recruit and keep A-level technicians by offering competitive pay scaled to their skill level, creating clear advancement paths with measurab...
How Should a Parts Manager Handle Running a Monthly Service Advisor One-on-One?
A parts manager running a monthly service advisor one-on-one should focus on three things: reviewing the advisor's parts-ordering accuracy and speed, discussing...
How Should a Parts Manager Handle Closing the Gap on Service Absorption?
Service absorption happens when the cost of parts and labor exceeds what you charge the customer—and the gap comes straight out of your dealership's gross profi...
How Parts Managers Should Raise Labor Rates Without Losing Customers
Raising your effective labor rate without losing customers requires three moves: transparent communication about the value you're delivering, strategic timing a...
How Should a Parts Manager Handle Improving Hours-Per-RO in the Service Drive
A parts manager improves hours-per-RO by reducing parts-wait time through better forecasting, staging parts before technicians need them, communicating ETAs cle...
How Should a Parts Manager Handle Following Up on a Delayed Parts ETA?
When a parts ETA slips, your parts manager should notify affected technicians and service advisors within an hour, confirm the new arrival date with the supplie...
How Should a Parts Manager Handle Setting Daily Ordering Cutoffs?
A parts manager should set daily ordering cutoffs 24–48 hours before the supplier's next available delivery window, aligned with your service schedule's peak de...
How Should a Parts Manager Handle Tracking Lost Sales on Out-of-Stock Parts?
A parts manager should track lost sales on out-of-stock parts by documenting every backorder request with the customer name, part number, vehicle, reason for ne...
How Should a Parts Manager Set a Parts Markup Matrix? A Step-by-Step Guide
A parts markup matrix is a tiered pricing structure that sets your profit margin by parts category, supplier, or cost tier—typically ranging from 40% to 80% dep...
How Should a Parts Manager Handle Core Charges Correctly?
A parts manager handles core charges correctly by collecting the old part upfront, verifying its condition against your DMS recore standards before accepting it...