The Month-End Close That Actually Closes: Train Your Team Without Losing a Week
The Month-End Close That Actually Closes You know that moment on the 28th when someone in your office realizes nobody documented the courtesy loaner mileage, o...
Why the Standard Training Approach Fails
Most dealerships waste an entire week training new hires on insurance and bonding reviews, and they don't even realize it's happening. The process looks reasona...
How to Train Your Dealership Team on IT Tickets Without Losing a Week
Why Your IT Ticket System Falls Apart (And What Actually Works) Back in 1985, when the first dealership computer systems arrived on the scene, technicians had ...
How to Run a Quarterly Physical Inventory Count Without Sacrificing a Week of Operations
How to Run a Quarterly Physical Inventory Count Without Sacrificing a Week of Operations What if your team could complete a full physical inventory count in a ...
Train Your Team on Call Tracking and Scoring Without Losing a Week
A dealership that can't track phone call quality is leaving roughly 30 percent of its revenue on the table, according to call center industry benchmarks. Yet mo...
What's the Real Cost of a Bad Mobile Device Rollout?
In 1983, when the first mobile computer terminal rolled into a car dealership service bay, it took three days of training just to teach a technician how to cloc...
Myth #1: Monthly Financial Reviews Have to Be Time-Consuming
Your team is probably spending 15 to 20 hours a month pulling together financial statements that should take half that time. Here's what's happening: Your GM r...
Training Your Team on the Weekly Save-a-Deal Meeting Without Losing a Week
Most dealerships run their first save-a-deal meeting and wonder why nobody showed up mentally, even though all five people were physically in the room. The deal...
Train Service Advisors on Pay Plan Design Without Losing Your Week
You're sitting in your office on a Tuesday morning with a new service advisor starting next week, and your GSM just dropped by with a question you weren't ready...
Training Your Team on Cross-Store Reporting for Dealer Groups Without Losing a Week
Forty-three percent of dealer groups still rely on spreadsheets to reconcile performance data across their stores. That number hasn't budged in three years, eve...
Training Your Team on Role-Based Access Without Losing a Week
Here's a question that probably keeps you up at night: if your entire parts manager just quit tomorrow, what data would walk out the door with them? Not their ...
Training Your Team on Dealership Tech Stack Consolidation Without Losing a Week
The History of Dealership Tool Sprawl (And Why It's Worse Than It Was in 2015) Twenty years ago, a dealership service director had maybe four tools to master: ...