CPO Eligibility Screening: What's Actually Changed in the Market
Your CPO program probably isn't screening the same way it was three years ago, but most dealers are still using yesterday's criteria to decide what qualifies. A...
New Vehicle Ground Stock Audits: What's Changed and What Hasn't
The Ground Stock Audit That Most Dealers Still Get Wrong Here's what hasn't changed: your ground stock is still bleeding money every single day it sits on the ...
Pre-Sold New Inventory Process: What's Actually Changed and What's Costing You Money
The pre-sold new inventory process hasn't changed nearly as much as dealers think it has, and that's exactly where most dealerships are bleeding money right now...
Building an SOP for Phone-Up Conversion to Appointment: A Dealer's Framework
It's Tuesday morning. Your BDC just called a lead back from the internet inquiry queue—someone clicked on a 2022 Subaru Outback listed three days ago. The phone...
The Dealer Trade Network Workflow: What's Changed and What Hasn't
According to NADA data, the average used vehicle trades hands between dealers roughly 1.7 times before hitting a retail lot. That number hasn't budged much in a...
Post-Service Survey Follow-Ups: What's Changed and What Hasn't
Most Dealerships Still Send Surveys the Wrong Way You're spending money to ask customers how you did, and then you're letting the answers sit in a database gat...
Credit Stipulations at Funding: What's Changed and What Dealerships Are Missing
Your finance manager is still leaving money on the table with credit stipulations, and the compliance landscape has gotten meaner in the last eighteen months. T...
State-Specific F&I Menu Disclosures: What's Actually Changed in the Last 5 Years
Back in the 1990s, when most dealerships still managed F&I menus on laminated sheets in a filing cabinet, nobody was thinking about state-specific disclosure re...
Second-Chance Auto Finance: What's Changed Since the 1990s (And What Hasn't)
Back in the 1990s, subprime lending meant one thing: a dealer's lot packed with high-mileage trade-ins, a finance manager with a Rolodex, and a handshake deal t...
F&I Contract Errors and Lender Kickbacks: What's Changed and What Hasn't
You're standing in the F&I office at 6 p.m. on a Friday, and your finance manager just flagged a contract discrepancy on a deal that closed three hours ago. The...
Key Replacement Product Strategy: What's Changed and What Hasn't
The last time the aftermarket protection industry underwent a seismic shift was roughly 2008, when the financial crisis forced dealerships to scrutinize every d...
Tire and Wheel Coverage Sales in 2024: What's Changed and What Hasn't
The Tire and Wheel Coverage Game: What's Actually Different in 2024 Back in 1987, when the Ford Taurus first hit showrooms and became America's best-selling ca...