Dealer License Renewals: Five Mistakes That Create Legal Risk
It's 2 p.m. on a Thursday in March, and your compliance manager pings you: "Hey, the state's flagging our last renewal submission. Looks like we didn't file the...
Odometer Disclosure Mistakes That Put Your Dealer License at Risk
How many cars rolled off your lot this month with odometer data that you couldn't definitively prove was accurate? Most dealers don't track this number. That's...
The Deal Jacket Retention Mistake That's Costing Dealers Thousands
Most dealers are either hoarding deal jackets for way too long or torching them the second a deal closes, and both approaches are costing them money and legal e...
5 Critical CARS Rule Mistakes Dealers Make (And How They Cost You)
Most dealers think they're compliant with the FTC CARS rule right now. They're not. Not because they're bad operators or negligent. But because the rule itself...
Six Critical Safeguards Rule Compliance Mistakes Dealerships Make in F&I
Your F&I office isn't just closing deals—it's handling the most sensitive customer data your dealership collects. And if you're not treating Safeguards Rule com...
Reg B Notification Tracking Mistakes That Put Your Dealer License at Risk
The Reg B Notification Tracking Problem Nobody Wants to Talk About Back in 1976, the Federal Trade Commission created Regulation B to protect consumers from di...
Why Most Dealers Get OFAC Wrong (And What It Costs You)
Why Most Dealers Get OFAC Wrong (And What It Costs You) In 1966, the U.S. Treasury Department established the Office of Foreign Assets Control to enforce econo...
The Information Silo Problem
Back in the 1980s, car dealerships didn't have BDCs at all. They had a guy named Dave who answered the phone, wrote things down on index cards, and somehow half...
8 Critical Mistakes Dealers Make With Digital Vehicle Health Reports
It's 2 PM on a Tuesday. A customer drops off their 2018 Subaru Outback for a routine service appointment, and your service advisor tells them they'll get a deta...
5 Critical Mistakes Dealers Make With Repeat Customer Identification in the DMS
Your DMS is supposed to know your customers better than they know themselves. So why are your service advisors treating repeat customers like first-time walk-in...
5 Critical Mistakes Dealers Make With Negative Review Recovery
Most Dealers Are Tanking Their Own Review Recovery (Here's Why) You see a one-star review drop into your inbox on a Friday afternoon. A customer rants about th...
Six Loyalty Card Mistakes That Kill Your Customer Retention
Your service advisor hands a loyalty card to a customer leaving the lot. The customer nods, puts it in their pocket, and drives away. Three months later, your t...