Service Reminder Sequences That Actually Get Opens: What's Changed and What Hasn't
Most dealerships are still sending service reminders the same way they did ten years ago. A batch email goes out on Tuesday morning. Maybe a text message follow...
Post-Sale Follow-Up Cadence: What's Changed and What Hasn't in Dealership Customer Retention
Back in the 1980s, dealership follow-up was brutally simple. A service adviser jotted a customer's phone number on a carbon-copy RO, and a few days later, someo...
Dealership Security Camera Policy: What's Changed and What Hasn't
You're sitting in your office reviewing overnight footage from the lot camera, and you're staring at what looks like a 2:47 AM joyride in a customer's trade-in....
Dealership Compliance Calendar 2024: What's Changed and What Hasn't
Most dealer principals and GMs treat their compliance calendar like they treat their truck's oil change schedule: they know they need to do it, they know roughl...
How IT Ticket Triage Actually Works in 2024 (And What's Still Broken)
How IT Ticket Triage Actually Works in 2024 (And What's Still Broken) Back in 1995, when most dealerships ran on a single desktop PC in the finance office and ...
Quarterly Physical Inventory Counts: What's Changed and What Hasn't
The first physical inventory count at a U.S. car dealership happened in 1925, and for nearly a century, the process looked almost identical: you walked the lot ...
Vendor Contract Audits: What's Changed and What Hasn't
You're sitting at your desk on a Tuesday morning, coffee getting cold, staring at a stack of vendor contracts that came through last week. Some of them haven't ...
What Actually Changed (And What Dealers Missed)
Everyone agrees tablets are essential at dealerships now. But most stores are still managing them like they bought them in 2015. The hardware changed. The thin...
Monthly Financial Review: What Changed and What Didn't—And Why It Matters
How many dealer principals actually read their monthly P&L line by line, or do they just check the bottom number and hope it's higher than last month? That...
The Weekly Save-a-Deal Meeting: What's Changed and What Hasn't
Your weekly save-a-deal meeting is either your dealership's most valuable hour or a complete waste of everyone's time. There's rarely a middle ground. The form...
Service Advisor Pay Plan Design in 2024: What's Changed and What Hasn't
You're sitting in your morning GM meeting and your service director tells you that three of your best advisors are leaving for competitors—or worse, for jobs ou...
Role-Based Access Control for Dealerships: What's Changed and What Hasn't
Most dealers still think role-based access control is just a checkbox on their IT to-do list, not a core operational lever. They're wrong, and it's costing them...