The Dealer's Playbook for Service Reminder Sequences That Get Opens and Convert
Most dealerships are leaving 30 percent of their potential service revenue on the table because their reminder sequences are forgettable garbage. You're sending...
The Dealer's Playbook for a Post-Sale Follow-Up Cadence That Actually Works
Seventy-three percent of dealerships say they have a formal follow-up process, yet the average CSI score still hovers around 85 across the industry. That gap is...
The Dealer's Playbook for a Working Security Camera Policy
Why Your Security Camera Policy Matters More Than You Think You're standing in your service department at 6 a.m., coffee in hand, and you realize someone grabb...
The Dealer's Playbook for the End-of-Month Close Checklist
Most dealerships close out the month like they're defrosting a windshield in January: haphazard, frustrating, and definitely not the right way to do it. Here's...
The Dealer's Playbook for Building a Dealership Compliance Calendar
How Many Compliance Deadlines Are You Already Missing? Most dealer principals and GMs don't realize they're sitting on a ticking clock. Every month brings a ne...
The Dealer's Playbook for Insurance and Bonding Reviews
You're Probably Not Reviewing Your Insurance and Bonding the Right Way Here's the thing: most dealer principals and GMs treat their insurance and bonding renew...
Why Your Current "System" Is Probably Failing
Back in the 1970s, when a dealer's "IT department" was a guy named Gary who knew how to thread a tape drive and could coax the mainframe into printing payroll c...
The Dealer's Playbook for Quarterly Physical Inventory Counts
Most dealerships are doing their physical inventory counts wrong, and it's costing them thousands in shrink and operational blind spots every single quarter. Yo...
The Dealer's Playbook for Vendor Contract Audits
Back in the 1970s, when most dealerships still managed vendor contracts with filing cabinets and handshake agreements, nobody was auditing anything. If a servic...
The Dealer's Playbook for Tablet and Mobile Device Management
Why Your Dealership's Device Management Strategy Is Costing You Money (And How to Fix It) According to industry surveys, the average dealership has deployed be...
Your Monthly P&L Review Is Probably Worthless (And How to Fix It)
Your Monthly P&L Review Is Probably Worthless (And How to Fix It) Most dealer principals look at their monthly financial statement like they're reading a menu ...
The Dealer's Playbook for the Weekly Save-a-Deal Meeting
Seventy-three percent of dealerships run a weekly save-a-deal meeting. And yet, most of them waste the first fifteen minutes arguing about whose fault it is tha...