Mobile Service Dispatch: What's Actually Changed in 2024 (And What Hasn't)
Seventy-three percent of service advisors still spend more than two hours per day on manual dispatch coordination. That's not a typo—it's 2024, and the majority...
Myth #1: Heavy Line Technicians Are More Productive Today Than They Were 10 Years Ago
The heavy line—that phrase alone tells you something. It's not the "general service lane." It's not the "standard maintenance bay." It's the heavy line. The nam...
Appointment Density Through the Day: What's Changed and What Hasn't
How many of your service advisors are still booking appointments the same way they did five years ago? If the answer is "most of them," you're probably leaving...
The Old a la carte Model: Still Alive, Still Problematic
Sixty-three percent of dealership service departments still operate primarily on a pure a la carte model, charging customers per service line item with no bundl...
The Wholesale Cost Squeeze That Never Lets Up
Most service directors are pricing tires exactly the way they did five years ago. Markup-plus-labor, maybe a slight regional adjustment, then hope the customer ...
Battery Test Policy on Every Visit: What's Changed and What Hasn't
How many of your service advisors are actually running a battery test on every single vehicle that comes through the door? If you're like most dealerships, the ...
Alignment Sell-Through Rates: What's Changed and What Hasn't
Most dealership service directors haven't touched their alignment pricing or presentation strategy in three to five years. The thinking is simple: it worked onc...
Service Drive Photography for Upsells: What's Changed and What Hasn't
Back in 1995, the first digital camera cost about $1,000 and took photos at 0.3 megapixels. Today, every service advisor has a phone camera capable of 12 megapi...
Inventory Data Feed Quality Control: What's Changed and What Hasn't
It's 8 AM on a Tuesday, and your inventory manager is staring at a spreadsheet showing three identical 2019 Honda Civics listed at wildly different prices acros...
Holdback and Pack Accounting: What's Actually Changed (And Why It Matters More Now)
How much of your front-end gross is actually getting buried in holdback and pack before it ever hits your P&L? If you're running a multi-rooftop operation or m...
Stale Inventory Pricing Rules: What's Actually Changed Since 2022
Your used car pricing strategy is probably wrong. Not in the way you think, but in a way that costs you real money every single week a vehicle sits on your lot....
Lot Lighting and Nighttime Merchandising: What's Changed (And What Hasn't)
Why Lot Lighting Still Matters More Than Most Dealers Think In 1912, when the first electric streetlights started appearing on American roads, dealers realized...