Out-of-State Vehicle Sales Checklist: Sales Tax Reciprocity Compliance That Actually Works
You're sitting in the sales manager's office on a Tuesday morning when a customer walks in ready to buy a 2019 Toyota 4Runner with 78,000 miles. They live in Ne...
The Real Cost of Missing a Deadline
How many dealer principals could tell you, right now, the exact date their license renewal is due in their state? Not a ballpark estimate. Not "sometime this q...
The Advertising Compliance Checklist That Actually Works for Dealerships
According to the National Automobile Dealers Association, roughly 40% of dealerships reported at least one compliance-related issue in their marketing materials...
Deal Jacket Retention Checklist: Stop Guessing, Start Complying
The Deal Jacket Problem Nobody Wants to Talk About Most dealerships keep deal jackets way longer than they need to, and way shorter than they should. Sound pa...
FTC CARS Rule Compliance Checklist That Actually Works for Dealerships
Back in 1995, the FTC passed the Standards for Safeguarding Customer Information rule. Nobody outside compliance departments paid much attention. Fast forward t...
Privacy Notice Compliance Checklist: What Dealerships Actually Need to Do
Back in 1970, the Fair Credit Reporting Act became law, and dealerships learned a hard lesson: what you tell customers about their data actually matters. Fifty ...
The OFAC Screening Checklist Every Dealership Needs (But Probably Doesn't Have)
The One Number That Should Scare Every Dealer Principal: OFAC Violations Are Up 340% in the Last Five Years That's not a typo. The Office of Foreign Assets Con...
The Reg B Notification Checklist That Actually Works: A Compliance Reality Check
The Reg B Notification Myth That's Costing You Back in 1974, Congress passed the Equal Credit Opportunity Act and created Regulation B to keep discrimination o...
The Digital Vehicle Health Report That Actually Gets Your Customers to Come Back
The Digital Vehicle Health Report That Actually Gets Your Customers to Come Back How many times this month have you watched a customer leave the lot after serv...
The Repeat Customer Identification Checklist That Actually Works
How Many of Your "New" Customers Actually Came Back Before? Most dealerships are sitting on a goldmine of repeat customer data and have no idea it's there. You...
The Recovery Outreach Checklist: How to Actually Recover Negative Customer Reviews
The Honest Reason Your Negative Review Outreach Isn't Working You've probably noticed that bad reviews arrive faster than you can respond to them. A customer l...
Loyalty Card Program Checklist: What Actually Works at Your Dealership
Nearly 70% of dealerships run some form of loyalty card program, but fewer than 30% can actually prove it moves the needle on CSI or repeat service visits. That...