Why Dealer Groups Get This Wrong in the First Place
Most dealer groups negotiate group purchasing agreements like they're buying a car for their kid—excited about the headline number and completely missing what t...
HR Standardization Across Multi-Rooftop Operations: Where Dealer Groups Go Wrong
How many different ways are your stores handling the same job? This is the question that keeps dealer group executives up at night, and it's the one that almos...
The "One Size Fits All" Trap That Kills Participation
According to the Society for Human Resource Management, 37% of dealership groups that implement benefits across multiple rooftops experience significant complia...
The Single-Store Acquisition Trap: Why Smart Dealer Groups Keep Stumbling
The Single-Store Acquisition Trap: Why Smart Dealer Groups Keep Stumbling The average independent dealership in America has been in operation for less than 15 ...
Unified Brand vs. Local Identity: The Multi-Rooftop Mistake That Tanks CSI
In 1958, Howard Johnson's restaurant empire was at its peak: over 400 locations across North America, all flying the same orange roof and serving the same fried...
The BDC Mistake That Costs Dealer Groups Millions (And How to Fix It)
The BDC Mistake That Costs Dealer Groups Millions (And How to Fix It) Most dealer groups build a centralized Business Development Center expecting it to work t...
6 Critical Mistakes Dealer Groups Make With Shared Service Centers
You've got three rooftops now instead of one. Maybe five. You're thinking about the efficiencies you'll get from a shared service center, and you should be thin...
8 Critical Mistakes Dealers Make With Powersports Service Departments
The Powersports Service Trap: Why Most Dealers Fail at This Department It's Tuesday morning and your service director walks in looking stressed. Your powerspor...
5 Trade-In Reconditioning Budget Mistakes Costing Dealers Thousands
Why Your Trade-In Reconditioning Budget Is Quietly Killing Your Margin How many trade-ins are sitting on your lot right now that you're losing money on every s...
The Fundamental Misunderstanding: Treating Off-Lease Like Every Other Used Acquisition
In 1993, the first generation of Ford Mustangs rolled off lots as used inventory for the first time as four-decade-old vehicles. Nobody was buying them to flip....
6 Costly Mistakes Dealers Make With Exotic and Luxury Used Inventory
Most dealers treat a $180,000 Ferrari exactly like they treat a $18,000 Honda Civic. That's not smart. And it's costing them tens of thousands of dollars. Exot...
5 Critical Mistakes Dealers Make With Classic Car and Specialty Consignment Programs
Most dealers treat classic car consignment programs like a side hustle instead of a separate business unit, and it shows in their margins and customer satisfact...