How Top-Performing Dealers Handle Home-Charging Installer Partnerships: A Benchmarking Guide
The first commercial electric vehicle charging network in America launched in 1997, long before most dealers knew what a kilowatt-hour was. Fast forward to toda...
How Top-Performing Dealers Handle DC Fast Charging at the Dealership
How many dealers in your market are sitting on EV inventory they can't move fast enough because they haven't cracked the DC fast charging puzzle at their lot? ...
How Top-Performing Dealers Are Actually Profiting From EV Subscription Programs
If your EV subscription program is bleeding money while competitors are quietly turning it into a profit center, have you stopped to ask why? Electric vehicle ...
How Top-Performing Dealers Handle EV Lease Loyalty Programs
You're sitting in your office on a Tuesday morning, looking at your lease portfolio. Three years ago, you had a waiting list for EVs. Now you're wondering if th...
How Top-Performing Dealers Benchmark Third-Party Marketplace ROI
Seventy-three percent of dealers lose money on third-party marketplace listings within the first six months. Not through fraud or bad luck, but through sheer op...
How Top-Performing Dealers Staff Website Chat: Benchmarking the Models That Win
Sixty-eight percent of online car shoppers expect a response to their chat message within 15 minutes. Most dealerships can't deliver it. That gap between expec...
Benchmarking Dealer Cost: How Top Performers Price with Confidence
You're mid-morning on a Wednesday when a customer texts your dealership asking for a quote on a 2019 Honda Civic with 62,000 miles sitting on your lot. By the t...
Most Dealers Are Feeding Garbage Data Into Their Digital Retail Tools (And They Don't Even Know It)
Most Dealers Are Feeding Garbage Data Into Their Digital Retail Tools (And They Don't Even Know It) Your inventory data is only as good as the discipline behin...
How Top-Performing Dealers Are Converting Appointment Bookings Into Show-Ups
How many customers who book an appointment on your website actually show up for it? If you're like most dealerships, the answer probably makes you uncomfortabl...
How Top-Performing Dealers Integrate Financing Pre-Approval Into the VDP
Ninety-three percent of car buyers research financing options before they set foot on your lot, and yet most dealerships still treat pre-approval as something t...
The Regulatory Reality Nobody Likes Talking About
Sixty-three percent of dealerships report that consumer complaints—whether they land in email, phone, or your state's attorney general office—create operational...
How Top-Performing Dealers Handle Commercial-Vehicle Weight-Class Documentation
Imagine it's Wednesday morning. You've got a commercial fleet buyer rolling through your lot wanting to finance six box trucks, and your intake person just real...