How Top-Performing Dealers Handle Fluid and Filter Maintenance Menus
How many service advisors at your dealership are actually selling fluid and filter maintenance as a bundled menu, versus just writing ROs for whatever the custo...
How Top-Performing Dealers Handle Recall Campaign Execution at the Store Level
It's Tuesday morning, 7:45 AM. You've got a recall notice from Toyota hitting your inbox. Fifty-three vehicles on your lot and customer database are affected. Y...
How Top-Performing Dealers Handle the CSI Feedback Loop in Fixed Ops
How many of your service advisors actually read the CSI feedback your customers leave? Not the ones in the reports your GSM forwards to the group. The actual c...
How Top-Performing Dealers Handle Declined Service Work Follow-Up
When a Customer Says No to Your Service Recommendation, What Happens Next? Here's a question that keeps service directors up at night: Of the service work your...
Dispatch Board Discipline: How Top-Performing Dealers Stay Organized
It's 8:45 a.m. on a Wednesday and your dispatch board looks like a highway pile-up. Three technicians are sitting idle because the service advisor hasn't assign...
How Top-Performing Dealers Benchmark and Optimize Customer Transportation Programs
You're sitting in your service director's office on a Tuesday morning when a customer calls for the third time about their loaner. They've had the car for four ...
Why Loaner Management Actually Matters to Your Bottom Line
According to industry data, the average dealership has 8% of its service loaner fleet sitting idle on any given day—costing roughly $2,400 to $4,800 per vehicle...
How Top-Performing Dealers Handle Express Service Lane Throughput: A Benchmarking Guide
Most dealerships are leaving 20% of their express service revenue on the table, and they don't even know it. That's not hyperbole. It's what happens when you t...
How Top-Performing Dealers Cut Service Comeback Rates in Half
It's 2 PM on a Tuesday, and your service director is fielding the third comeback call of the day. A customer who brought in a 2018 Toyota Tacoma for routine mai...
How Top-Performing Dealers Handle Warranty Claim Submission Accuracy
How many warranty claims does your service department submit each month that come back denied or requiring rework? If you're not tracking that number, that's yo...
How Top-Performing Dealers Benchmark Technician Productivity
It's 2 p.m. on a Tuesday, and you're staring at your service board wondering if your techs are actually hitting the numbers they're supposed to hit, or if someo...
How Top-Performing Dealers Master Parts-to-Tech Dispatch Efficiency
How many hours a week is your shop bleeding because a technician is waiting for parts instead of wrench-turning? That's not a rhetorical question. If you don't...