How Should a Parts Manager Handle Pricing a Customer-Pay Part?
A parts manager should price a customer-pay part by starting with the manufacturer's suggested retail price (MSRP) or your DMS cost-plus markup, then adjusting ...
How Should a Parts Manager Handle Coordinating Hot Shots Between Stores?
A parts manager coordinates hot shots between stores by establishing a priority queue system, confirming availability before committing parts, documenting trans...
How Should a Parts Manager Handle Cycle-Counting the Parts Bin?
Cycle-count your parts bin monthly by selecting 15–20% of your SKUs at random, recording actual quantities against your DMS inventory records, investigating dis...
How Should a Parts Manager Handle Reducing Parts Shelf Stock?
A parts manager should reduce shelf stock by conducting a systematic audit of slow-moving inventory, identifying parts with low turn rates and aging stock, esta...
How Should a Parts Manager Handle Managing Special-Order Parts?
A parts manager should handle special-order parts by establishing a clear intake process that tracks each order from request through delivery, communicating ETA...
How Should a Parts Manager Handle Looking Up a Part by VIN?
A parts manager should use the vehicle's VIN to cross-reference the original equipment manufacturer (OEM) part number through the dealership's parts catalog or ...
How Should a Technician Handle Keeping Up With Training on New Model Years?
Technicians stay current with new model-year training by combining manufacturer certification programs, hands-on shop floor experience, and structured dealershi...
How Should a Technician Handle Documenting Test Drive Findings Clearly?
A technician should document test drive findings by immediately recording observations in a structured format—using checklists for drivability issues, noting ex...
How Should a Technician Handle Passing a Road Test That Failed the First Time?
When a technician fails an initial road test, the core strategy is: review the specific failure reason with the service advisor and vehicle owner, document it c...
How Should a Technician Handle Requesting Parts Without Slowing the Ticket?
A technician should request parts through a structured workflow that flags urgent needs immediately, provides real-time ETAs to the service advisor, and routes ...
How Should a Technician Handle a Difficult Advisor Interaction?
When a technician and advisor clash, the fix starts with clear communication about expectations, documentation, and respect for each role. Most conflicts stem f...
How Should a Technician Handle Keeping Your Bay Organized Between Jobs?
A technician keeps their bay organized between jobs by clearing debris and tools immediately after each RO closes, restocking consumables while memory is fresh,...