Lead Response Time Under Five Minutes: What's Changed and What Hasn't
Most dealerships know that responding to a lead in under five minutes matters. What's shocking is how many still don't do it, even when they say it's a priority...
The Test Drive Workflow: What's Changed and What Hasn't
How many test drives does your dealership actually complete for every 100 customers who walk onto the lot? If you're not tracking that number, you're probably ...
Showroom Floor Coaching Routines: What's Changed and What Hasn't
Sixty-seven percent of dealership sales managers say they spend less than five hours a week on direct floor coaching. That's not a typo. In 2024, floor coaching...
How Top Dealerships Handle High-Voltage Safety Training for EV Service
Forty-three percent of dealership service departments report they're not fully confident handling electric vehicle repairs, yet nearly 8 in 10 stores have at le...
How Top-Performing Dealers Handle EV Customer Education at Delivery
In 1912, Henry Ford's Model T dominated American roads. But here's what most people forget: the Model T wasn't actually the best-selling car of that era. Electr...
EV OEM Program Compliance: How Top Dealers Stay Audit-Ready Year-Round
How many dealers in your group are actually tracking EV OEM program compliance month to month, and how many are just hoping it doesn't become a problem until th...
How Top-Performing Dealers Handle Used EV Battery Health Reporting
Most dealers treat EV battery health reporting like an afterthought. They list a battery percentage, maybe a few diagnostic codes, and call it done. Then a cust...
How Top-Performing Dealers Handle an EV Service-First Workflow
Are you staffing up for EV service the same way you handled your first hybrid? If so, you're probably leaving money on the table. Here's what's happening at de...
How Top-Performing Dealers Handle EV Test Drive Logistics
Most dealerships still treat EV test drives like gas-powered inventory, and that's costing them sales. The logistics are fundamentally different, the charging i...
How Top-Performing Dealers Benchmark Their EV Charging Infrastructure
In 1912, the Detroit Electric Car outsold the Ford Model T. Most people don't realize this, but electric vehicles were actually dominating American roads a cent...
How Top-Performing Dealers Build Their EV-Certified Technician Pipeline
You're sitting in your fixed ops meeting, and your service director just told you they need an EV-certified technician by next quarter. Not one. At least two. A...
How Top-Performing Dealers Build Mobile Apps Customers Actually Use
It's Tuesday morning, 9:47 AM. Your service director texts you: "Customer's been trying to reschedule their appointment through the app for 20 minutes. It keeps...