The Core Problem: Treating Accessories Like an Afterthought
Sixty-three percent of dealers aren't hitting their accessory sales targets at new-vehicle delivery, and most of them know exactly why—they just aren't doing an...
Six Myths About Parts Cycle Count Schedules That Cost You Thousands
How many parts are sitting in your bins right now that haven't moved in over a year? Most service directors and parts managers don't actually know. And that's ...
Five Critical Mistakes in Parts Matrix Pricing Setup (And How to Fix Them)
In 1975, Chrysler's dealer network was bleeding money on parts. Not on cars. On parts. The company did an audit and found that dealerships were sitting on $40,0...
5 Loaner Fleet Sizing Mistakes Killing Your Service Department Profitability
More than 40% of dealers say their loaner fleet causes them operational headaches at least once a week. And most of them are making the same fundamental mistake...
Mobile Service Dispatch: 7 Mistakes Killing Your Fixed Ops Profit
Mobile service is eating traditional dealership service departments alive, and most of you aren't ready for it. Here's the uncomfortable truth: dealers are rol...
Heavy Line Shop Mistakes That Cost Dealerships Thousands: A Fixed Ops Reality Check
Nearly 40% of dealerships report that their heavy line technicians spend more than 15% of their billable hours on rework or warranty corrections. That's not a q...
The Hidden Cost of Poor Appointment Density: 6 Mistakes Killing Your Service Department
Why Your Service Department's Daily Schedule Falls Apart (And What to Do About It) It's 10:47 a.m. on a Wednesday. You've got three technicians standing around...
Why Menu Pricing Kills Your Service Margin (and How Top Dealers Get It Right)
Why Menu Pricing Kills Your Service Margin (and How Top Dealers Get It Right) You're sitting in your service director's office on a Tuesday morning, looking at...
Myth #1: Brake Jobs Close Themselves If You Just Quote Them
You're standing in the service lane at 3 p.m. on a Tuesday, reviewing the day's write-ups. Your service advisor just turned a customer away on a $1,200 brake jo...
Battery Test on Every Visit? How Dealerships Get This Policy Wrong
How many vehicles roll into your service department this week without a clear answer to one simple question: does this battery actually need replacing? Battery...
Why Your Alignment Sell-Through Rate Is Actually a Process Problem in Disguise
Most dealers think their alignment sell-through problem is a pricing issue. It's not. The real leak in your service department's alignment business isn't the $8...
Your Digital Multi-Point Inspection Rollout Is Probably Failing, and Here's Why
Your Digital Multi-Point Inspection Rollout Is Probably Failing, and Here's Why Imagine this: It's a Tuesday morning in March, and the rain's coming down the w...