Why Your Parts Matrix Pricing Is Backwards: A Contrarian Take on Inventory Turns
Why do most dealerships price parts the way a highway toll booth prices parking—one size fits all, no exceptions, no thought? You probably already know the ans...
Why Most Dealerships Shouldn't Invest in Mobile Service (Yet)
Most dealerships chase the mobile service dream like it's the next big thing in fixed ops. Send technicians to customers' homes and offices, they say. Cut wait ...
The Myth: Better Appeals = Better Warranty Recovery
What if the real problem with warranty denied claims isn't the denial itself—it's that your dealership is fighting the wrong battle? Most service directors spe...
Why Your Heavy Line Shop Is Hurting Your Fixed Ops Profit
Back in 1921, when the first enclosed service bays appeared at dealerships, they were a marvel. A dedicated space where a trained technician could work year-rou...
The Appointment Density Myth: Why Your Service Department Schedule Is Working Against You
What if the way you're stacking appointments throughout the day is actually costing you money instead of making it? Most dealership fixed ops leaders obsess ov...
Menu Pricing Is Killing Your Shop Productivity (And You Don't Even Know It)
What if the wholesale shift toward menu pricing is actually hurting your fixed ops profitability, not helping it? That's a question most dealership groups aren...
The Brake Job Close Rate Trap
Most dealers obsess over brake job close rates like it's the secret to fixed ops profitability. The assumption is straightforward: if your service advisors can ...
Stop Pricing Tires Like a Tire Shop: A Contrarian Take on Dealership Tire Strategy
You're leaving money on the table with your tire pricing strategy, and the industry consensus is probably making it worse. Most dealerships treat tire sales li...
Stop Testing Every Battery on Every Visit (And Watch Productivity Rise)
In 1912, Thomas Edison's electric cars were outselling gasoline vehicles in America. They were quieter, didn't need hand-cranking, and required almost no mainte...
Service Drive Photography Is Overrated (And Killing Your CSI Scores)
The invention of the camera phone fundamentally changed how dealerships think about selling maintenance. Before 2007, a service advisor's pitch lived entirely i...
Why Your Digital MPI Rollout Might Actually Hurt Your Shop (And What to Do About It)
Most dealerships approach digital multi-point inspection (MPI) like it's an obvious win: faster reporting, cleaner photos, instant customer communication, bette...
The Inventory Data Quality Problem Nobody Wants to Admit
67% of dealerships believe their inventory data feeds are "good" or "excellent." That number should terrify you. Why? Because most of those dealerships are fly...