Surplus Parts Wholesale Checklist That Actually Works for Dealerships
It's 2 p.m. on a Thursday, and your parts manager just told you there's another $8,000 worth of slow-moving inventory sitting on the shelf. A timing belt for a ...
The Parts Inventory Checklist That Actually Works: Mechanical vs. Sheet-Metal
Most parts managers treat mechanical parts and sheet-metal the same way on their inventory spreadsheet, and it's costing them thousands every month. They're no...
The Delivery Accessory Checklist That Actually Works: A Step-by-Step System
How many $50 to $150 accessory add-ons are slipping through your new-vehicle delivery window every single month? Most dealerships don't track it. They should. ...
Body Shop Parts Supply Chain Checklist That Actually Works
Most dealership parts managers are flying blind when it comes to body shop supply chain. They've got spreadsheets, maybe a notebook with scribbles, and a genera...
Parts Matrix Pricing Checklist: The Setup That Actually Works
The Parts Matrix Pricing Mistake Most Dealerships Make (And How to Fix It) Most parts departments price their inventory the way they inherited it from their pr...
Loaner Fleet Size Optimization Checklist: The Math That Actually Works
Back in the 1990s, when dealerships first started offering loaners as a service perk, most used whatever vehicles sat on the lot. A 1995 Taurus with 140,000 mil...
Warranty Denied Claims Appeal Checklist That Actually Works
Most dealership service directors will tell you that warranty denials feel inevitable, like they're baked into the business model. That's wrong. The ones losing...
Why Your Current Heavy Line Checklist Probably Isn't Working
Why Your Current Heavy Line Checklist Probably Isn't Working Back in 1946, when Toyota first introduced the concept of standardized quality control checklists ...
The Appointment Density Checklist That Actually Works for Service Departments
It's 10:47 a.m. on a Tuesday. Your service drive has three bays sitting empty. Two advisors are staring at their screens. The 11 a.m. isn't here yet, and you wo...
Your Brake Job Close Rate Is Probably Lower Than It Should Be. Here's Why.
Your Brake Job Close Rate Is Probably Lower Than It Should Be. Here's Why. Most service advisors think they're losing brake jobs because customers can't afford...
Battery Test Checklist for Service: A Policy That Actually Works at Dealerships
In 1859, a French physicist named Gaston Planté invented the lead-acid battery. By 1912, it became the standard power source for automobiles. Over 160 years lat...
The Sell-Through Rate Checklist That Actually Works (Without Tanking Your CSI)
Are You Selling Work Your Customers Actually Need—Or Just Talking Yourself Into a CSI Hit? There's a moment every service director knows: you're looking at you...