Train Your Team on Service Reminders That Get Opens Without Losing a Week
Nearly 40% of service reminders sent by dealerships never get opened, and the ones that do often arrive so late that customers have already gone somewhere else....
Training Your Team on a Post-Sale Follow-Up Cadence Without Losing a Week
The 1952 Chevrolet Corvette launched with exactly two things going for it: a fiberglass body (revolutionary for the era) and the kind of customer attention that...
Training Your Team on Succession Planning for a Family Dealership Without Losing a Week
It's Tuesday morning at a regional dealership group, and the owner is sitting in his office realizing his general manager of twelve years just gave notice. The ...
Training Your Team on Dealer 20-Group Participation Without Losing a Week
Most dealerships treat 20-group week like a forced vacation your team takes right in the middle of operational season. Your service director disappears for five...
Training Your Team on Acquiring an Existing Dealership Without Losing a Week
Your Team Doesn't Know Your New Dealership Yet, and That's Costing You $50K a Day You just closed on an acquisition. The keys are in your hand. The champagne's...
Training Your Team on Executive Recruiting Without Losing a Week
Back in the 1970s, when the typical dealer group had maybe three or four locations and a single HR person managing hiring from a filing cabinet, onboarding a ne...
Training Your Team on Dealership Open-Book Management Without Losing a Week
Most dealership teams have no idea how much money they're actually making or losing on a given day. And if your people don't understand the numbers, they're fly...
Training Your Team on PTO Policies Without Losing a Week
Most dealerships mess this up by treating PTO policy training as a onetime checkbox during new hire orientation, then wondering why misunderstandings about accr...
You're Rolling Out New Handbook Policies. Why Does It Feel Like You Need a Full Week Off the Lot?
You're Rolling Out New Handbook Policies. Why Does It Feel Like You Need a Full Week Off the Lot? Here's the real tension every dealer principal and GM faces: ...
Train Your Dealership Team on Cybersecurity Without Losing a Week of Productivity
How many of your team members could accidentally hand a customer's SSN to a scammer without even knowing they'd done it? Yeah. That one stings. Cybersecurity ...
DMS Migration Without Losing a Week: Your Team Enablement Playbook
In 1985, when most dealerships still ran on paper lot sheets and index cards, a major Ford dealer in the Midwest decided to switch to one of the first computeri...
Training Your Team on Dealership Security Camera Policy Without Losing a Week
Back in 1977, the first video surveillance system a dealership could afford cost roughly $50,000 and recorded to reel-to-reel tape that you had to manually chan...