The One KPI That Predicts Service Drive Photography for Upsells Success
Most dealerships are shooting photos of every vehicle that comes through the service bay. They're spending time, money, and labor getting those images into the ...
The One KPI That Predicts Inventory Data Feed Quality Control Success
It's 10 a.m. on a Tuesday and you're staring at your used inventory report, wondering why a 2017 Honda Pilot with 105,000 miles is priced at $18,900 when three ...
The One KPI That Predicts Holdback and Pack Accounting Success
If your holdback and pack accounting is a guessing game, you're not alone. But here's the uncomfortable truth: most dealerships flying blind on this metric are ...
Days to Front-Line: The One KPI That Predicts Wholesale Success
Most dealers obsess over the wrong metric when it comes to wholesale dealer-to-dealer sales. They track turn rate, gross per unit, front-end grosses, and CSI sc...
The KPI Nobody's Talking About: Photography Completion Rate by Day-to-First-Line
How many vehicles on your lot right now are invisible after sunset? That's not a rhetorical question meant to make you feel bad. It's the one question that act...
The One KPI That Predicts CPO Eligibility Screening Success
Most dealerships are screening their CPO inventory wrong, and they don't even know it. They're looking at the wrong metric. They're obsessing over reconditioni...
The One KPI That Predicts Ground Stock Audit Success
Here's a number that might surprise you: dealerships that nail their ground stock audits typically do it because they're obsessing over one single metric that h...
The One KPI That Predicts Pre-Sold Inventory Success (And Why You're Probably Not Measuring It)
Seventy-three percent of dealerships with pre-sold new inventory programs abandon them within 18 months. Not because the concept is flawed, but because they're ...
The One KPI That Actually Predicts Whether Your Trade Network Will Succeed
The One KPI That Actually Predicts Whether Your Trade Network Will Succeed It's Friday afternoon in your used car department. Three trade-ins came in this morn...
The One KPI That Predicts Lease-End Protection Product Success
Most F&I managers are measuring the wrong thing when it comes to lease-end protection products, and it's costing them thousands in back-end gross every month. ...
The One KPI That Predicts F&I Menu Disclosure Success Across States
The Mistake Most Dealerships Make With F&I Compliance Your finance manager sits down with a customer for the menu presentation. Everything looks good on paper....
The One KPI That Predicts Second-Chance Finance Success
It's 2 p.m. on a Tuesday, and your finance manager is running behind. Again. There's a stack of credit applications on the desk, three of them marked "Second Ch...